Data Protection Policy
This Policy (“Policy”) sets out the 9 Data Protection Principles which I, Sharmila Patani, (“Notary”) commit to comply with when processing personal data in the course of my business as notary public (“Business”).]
The Business has notified its data processing activities to the Information Commissioner’s Office under registration number: ZA214326
The Appendix contains a Glossary of the defined terms in this Policy.
Complinance with this policy
The Business will ensure the protection of personal data in accordance with this Policy by the Notary, all Personnel and Suppliers.
A breach of data protection laws by the Notary, any Personnel or Supplier could result not only in monetary penalties awarded against the Business but also negative publicity which could affect the Business as well as the entire notaries’ profession.
The data protection principles
The Business shall comply with the following 9 Data Protection Principles when processing personal data.
- Fairness and Transparency: The Business must process personal data fairly and provide individuals with information about how and why their personal data is processed.
The Business must provide a privacy notice to each client, Personnel and Supplier to inform them of:
- The identity of the Business as data controller;
- The purposes for which their personal data are processed;
- The legal basis for processing;
- Any legitimate interests pursued by the Business or a third party, if applicable;
- The recipients or categories of recipients of the personal data, if any;
- Where applicable, the fact that the Business intends to transfer personal data to a third country or international organisation and the existence or absence of an adequacy decision by the relevant authority, or reference to the appropriate or suitable safeguards and the means by which to obtain a copy of them or where they have been made available;
- The period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period;
- The existence of the right to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability;
- The existence of the right to withdraw consent at any time, if applicable;
- The right to lodge a complaint with a supervisory authority;
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether the data subject is obliged to provide the personal data and of the possible consequences of failure to provide such data; and
- The existence of Automated Decisions, including profiling, and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
For example, such privacy notice should be included in each client engagement letter or service agreement. If no engagement letter is issued, the privacy notice can be made available on the Business website or in other appropriate and easily accessible form. If the notice is published on the website, a conspicuous link to the website or privacy notice should be included in the Business email footer or other Notary stationery to bring the notice to the data subjects’ attention.
Where a client provides personal data of third party data subjects to the Business, no notice will have to be provided to those third party data subjects by the Business if such information must remain confidential subject to an obligation of professional secrecy. To the extent that no such obligation of professional secrecy applies, the Business should place a contractual obligation on each client and Supplier to ensure that such notice is provided to those third party data subjects on behalf of the Business.
- Lawful Processing: The Business must only process personal data, including sensitive personal data, lawfully where it has a valid basis for the processing.
Generally, personal data must not be processed without a legal ground. In the context of the Business, personal data are typically processed on the basis of:
- Processing is necessary for the performance of a contract (e.g. engagement letter) to which the data subject (e.g. the client) is party or in order to take steps at the request of the data subject prior to entering into a contract;
- Processing necessary for the legitimate interests pursued by a client or the Business, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. This ground may apply to the processing of the personal data of any third party data subjects whose personal data are provided by the client;
- A legal obligation to which the Business is subject and where compliance with such obligation necessitates the processing of personal data by the Business;
- Data subject’s consent, where such consent is procured from the client; and
- Other legal grounds.
- Purpose Limitation: The Business must only collect personal data for a specific, explicit and legitimate purpose. Any subsequent processing should be compatible with that purpose, unless the Business has obtained the individual’s consent or the processing is otherwise permitted by law.
The Business will typically process:
- The personal data of its clients as required for the purposes of providing its professional services and the administration of its client relationships;
- The personal data of its Personnel as required for the administration of Personnel, if applicable;
- The personal data of its Suppliers as required for the administration of its Supplier relationships, if applicable; and
- The personal data of its clients, Personnel and Suppliers as is necessary in order to comply with its legal obligations.
The Business will generally not carry out any unsolicited electronic marketing, but to the extent it does, it will have to comply with the law.
- Data Minimisation: The Business must only process personal data that is adequate, relevant and limited to what is necessary for the purpose for which it was collected.
The Business should place a contractual obligation on each client to ensure that only the minimum necessary personal data is provided in connection with the professional services sought.
Where a client provides personal data that appears excessive in connection with the professional services sought, the Business will return such personal data to the client and request that an adequate record of personal data is provided.
- Data Accuracy: The Business must take reasonable steps to ensure personal data is accurate, complete, and kept up-to-date.
The Business should place a contractual obligation on each client to ensure that any personal data provided in connection with the professional services sought is accurate, complete and up to date.
The Business will endeavour to keep an accurate record of personal data in relation to its clients and Personnel.
- Individual Rights: The Business must allow individuals to exercise their rights in relation to their personal data, including their rights of access, erasure, rectification, portability and objection.
The Business will ensure that all Individual Rights Requests are correctly identified and appropriately responded to, subject to any applicable exemptions.
- Storage Limitation: The Business must only keep personal data for as long as it is needed for the purpose for which it was collected or for a further permitted purpose.
The Business will keep all records as long as required by applicable law or as may be necessary having regard to custom, practice or the nature of the documents concerned. For example, the Notaries Practice Rules 2014 require that that notarial acts in the public form shall be preserved permanently. Records of acts not in public form shall be preserved for a minimum period of 12 years.
Save for personal data included in records which must kept for a prescribed period or preserved permanently in compliance with any legal obligations to which the Business is subject, such as the obligation explained above, personal data shall be kept for no longer than necessary for the relevant purpose. For example, any Personnel records should be kept for no longer than 12 months following the termination of employment or contract, unless a longer retention is required under applicable law.
- Data Security: The Business must use appropriate security measures to protect personal data, including where third parties are processing personal data on our behalf.
The Business will adopt the following security measures:
Physical security measures
- Ensure physical security of premises, e.g. locked office;
- Keep documents in locked cabinets;
- Reduce access privileges to only those needed;
- Grant access to only such Personnel who need to have access in connection with their duties;
- Dispose of documents using a confidential bin or through a cross cut shredder; and
- Other appropriate physical security measures.
Organisational security measures
- Vet Personnel and Suppliers on a continuing basis;
- Implement non-disclosure agreements prior to entering into formalised agreements;
- Provide training to Personnel where appropriate;
- Implement a strict ban on the use of personal email for work purposes; and
- Other appropriate organisational security measures.
Technical security measures
- Firewalls which are properly configured and using the latest software;
- Regular patch management and OS updates;
- Real-time protection anti-virus, anti-malware and anti-spyware software;
- User access control management by, for example, the UAC functionality in Windows, adopting principle of least privileges;
- Unique passwords of sufficient complexity and regular (but not too frequent) expiry;
- Encryption of all portable devices ensuring appropriate protection of the key;
- Data backup; and
- Other appropriate technical security measures.
The Business will comply with Policy: Appointing Suppliers.
- Accountability: I must take steps to comply with, and be able to demonstrate compliance, with the Data Protection Principles.
The Business will implement appropriate governance processes as set out in this Policy.
In order to ensure that the Data Protection Principles are implemented the Business shall adopt the following governance processes.
- Documented policies
- Third parties
- Data protection impact assessments
In order to ensure compliance with Data Protection Principle 9 (Accountability), the Business shall comply with this Policy and implement such other data protection policies and establish internal governance processes from time to time as may be required in order to operate the Business in compliance with data protection laws.
The Business will ensure, by way of training or otherwise, that Personnel carry out their tasks in a way that will ensure compliance with data protection laws. Each member of Personnel and each Supplier shall have access to this Policy and it shall have an obligation to comply with it.
Each Supplier will have to comply with data protection obligations in accordance with its service agreement including, where appropriate, a data processing agreement.
The Business shall periodically review this Policy and other policies to ensure that they continue to comply with the relevant legal requirements.
Where necessary the Business shall seek advice in order to ensure that its processes comply with data protection laws.
The Business shall comply with Policy: Appointing Suppliers in relation to appointing any third party contractor or supplier who will process personal data on behalf of the Business.
The Business shall implement a process so that any processing which is likely to result in a high risk to the rights and freedoms of individuals is subject to a documented Data Protection Impact Assessment ( DPIA), to assess the risks associated with the proposed processing and identify any safeguards which should be put in place to mitigate those risks. The Business shall maintain a record of each DPIA.
The Business will implement a process to maintain an up-to-date documented record of its processing activities by way of adding relevant information in the Notary register or by other appropriate means. This record should include a general description of the following:
|Record keeping requirements||Suggested record|
Although it is envisaged that the Business will act as data controller in the majority of cases, where the Business processes personal data on behalf of another person the Business will make sure to maintain a record of its activities as a data processor and/or data controller. This record should include a general description of the following:
- The identity of the Business and contact details.
- The categories of processing carried out on behalf of the third party.
- Any transfers outside the EEA.
- Where possible, a general description of the technical and organisational security measures in place.
- Privacy by design
- Complaint handling
When implementing a new processing activity, tool or functionality involved in the processing of personal data, the Business will ensure, by contractual means or otherwise, that such activity, tool or functionality is designed and built in a way that allows me to comply with the Data Protection Principles.
The Business shall implement a process to receive and handle enquiries and complaints from individuals and the supervisory authorities concerning the processing of personal data.
The Business shall ensure that all enquiries and complaints are dealt with in a timely manner, in compliance with any applicable statutory deadlines.
Last updated August 2017
|Anonymous Data||Data which does not relate to an identified or identifiable individual, or personal data which has been rendered permanently anonymous in such a way that the individual is no longer identifiable (even if the data was combined with other data held by the Business Company).|
|Automated Decision||A decision which produces legal effects, or similarly significantly affects an individual, and which is based solely on the automated processing (including profiling) of their personal data.|
|Business||The business of providing notarial services.|
|Controller||A party which determines the purposes and means of the data processing.|
|Data||Any information which is recorded electronically or, where recorded in a manual format (e.g. on paper), is organised by reference to an individual.|
|Data Subject||The individual to whom the personal data relates.|
|Individual Rights Request||A request from a data subject in respect of their personal data, e.g. to access, erase, or rectify their personal data, or object to its processing.|
|Personal Data||Any data relating to an identified or identifiable natural person. This can include (but is not limited to) names, addresses, email addresses, positions held, photographs, job applications, personnel files, occupational health records, opinions, and correspondence to and from an individual.|
|Personnel||All employees of the Business at all levels, including, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors and external consultants.|
|Processing||Any operation performed on personal data, such as collection, recording, storage, retrieval, use, combining it with other data, transmission, disclosure or deletion.|
|Processor||A party processing personal data on behalf of a controller, under the controller’s instructions.|
|Pseudonymised Data||Personal data which can only be attributed to a specific individual by combining it with additional information (such as a key or other identifier), where the additional information is kept technically and logically separate from the pseudonymised data to avoid the individual being identified. Pseudonymised data remains personal data.|
|Sensitive or Special Categories Personal Data||Personal data revealing a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; biometric (e.g. fingerprints or facial recognition) or genetic information; or information about a person’s health, sex life or sexual orientation, or relating to criminal convictions or offences (including allegations).|
|Supplier||Any external vendor, supplier, consultant or similar third party engaged to provide services to the Business.|
Data Protection Privacy Notice
- The business of Sharmila Patani of Uplands House, London Road, Harrow, London HA1 3LY, United Kingdom trading as SP Notary Public (“Business”, “we”, “us”, “our”). The Business is registered with the Information Commissioner’s Office (“ICO”) under number ZA214326.
- If you have any questions about this privacy notice (“Notice”), please contact us by email.
- The Business will process your and third parties’ personal data, as further explained below, in the course of providing you with notarial and associated services (“Services”).
- We will let you know, by posting on our website or otherwise, if we make any changes to this Notice from time to time. Your continued use of the Services after notifying such changes will amount to your acknowledgement of the amended Notice.
- PLEASE NOTE: You shall and you hereby agree to indemnify the Business and its affiliates and their officers, employees, agents and subcontractors (each an “Indemnified Party”) from and against any claims, losses, demands, actions, liabilities, fines, penalties, reasonable expenses, damages and settlement amounts (including reasonable legal fees and costs) incurred by any Indemnified Party arising out of or in connection with any breach by you of the warranties included in paragraphs 8 & 9.
- “Personal data” means any information relating to an identified or identifiable natural person, known as ‘data subject’, who can be identified directly or indirectly; it may include name, address, email address, phone number, IP address, location data, cookies and similar information. It may also include “special categories of personal data” such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a data subject, data concerning health or data concerning a natural person's sex life or sexual orientation.
- The Business may process personal data and special categories of personal data which you provide in connection with the Services about yourself and other data subjects, e.g. individuals whose details are included in any materials provided by you to the Business. The Business may obtain information about you and other data subjects from third party service providers, such as due diligence platforms. If you use our online Services, the Business may collect information about your devices including clickstream data.
- The provision of certain personal data is mandatory in order for the Business to comply with mandatory client due diligence requirements and consequently to provide the Services. You warrant on a continuous basis that such personal data is accurate, complete and up to date. Failure to comply may result in documents being rejected by the relevant certification authorities, held invalid in the destination country or other difficulty to successfully completing the Services.
- In relation to personal data of data subjects you warrant to the Business on a continuous basis that:
- Where applicable, you are authorised to share such personal data with the Business in connection with the Services and that wherever another data subject is referred to, you have obtained the explicit and demonstrable consent from all relevant data subjects to the inclusion and use of any personal data concerning them;
- To the extent this is required in connection with the Services, such personal data is accurate, complete and up to date; and
- Either you provide your explicit consent and warrant that each data subject has provided explicit consent for the transfer of personal data to foreign organisations in connection with the Services as set out at paragraph 18, or that an alternative legal gateway for such transfer (such as transfer necessary for the conclusion or performance of a contract concluded in the interest of the data subject) has been satisfied.
- The Business will only process personal data, in accordance with applicable law, for the following purposes:
- Responding to your queries, requests and other communications;
- Providing the Services, including, where applicable, procuring acts from foreign organisations;
- Enabling suppliers and service providers to carry out certain functions on behalf of the Business in order to provide the Services, including webhosting, data storage, identity verification, technical, logistical, courier or other functions, as applicable;
- Ensuring the security of the Business and preventing or detecting fraud;
- Administering our Business, including complaints resolution, troubleshooting of our website, data analysis, testing of new features, research, statistical and survey purposes;
- Developing and improving our Services;
- Complying with applicable law, including Notary Practice Rules, guidelines and regulations or in response to a lawful request from a court or regulatory body.
What is personal data?
How do we use your personal data?
The legal basis for our processing of personal data for the purposes described above will typically include:
- Processing necessary to fulfil a contract that we have in place with you or other data subjects, such as processing for the purposes set out in paragraphs (a), (b), and (c) ;
- Your consent, such as processing for the purposes set out in paragraph (e);
- Processing necessary for our or a third party’s legitimate interests, such as processing for the purposes set out in paragraphs (a), (b), (c), (d), (e), and (f), which is carried out on the basis of the legitimate interests of the Business to ensure that Services are properly provided, the security of the Business and its clients and the proper administration of the Business; and
- Processing necessary for compliance with a legal obligation to which we are subject, such as processing for the purposes set out in paragraph (g) and
- Any other applicable legal grounds for processing from time to time.
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- Third party cookies – cookies placed on your device through the website but by third parties, such as, Google.
- Strictly necessary cookies. These cookies are essential in order to enable you to move around our website and use its features. Without these cookies, Services you have asked for cannot be provided. They are deleted when you close the browser. These are first party cookies.
- Performance cookies. These cookies collect information in an anonymous form about how visitors use our website. They allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it and the approximate regions that they are visiting from. These are first party cookies.
- Functionality cookies. These cookies allow our website to remember choices you make (such as your user name, language or the region you are in, if applicable) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. These are first party cookies.
- Targeting or advertising cookies. These cookies allow us and our advertisers to deliver information more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaigns. They remember that you have visited our website and may help us in compiling your profile. These are persistent cookies which will be kept on your device until their expiration or earlier manual deletion.
- Social Media cookies. These cookies allow you to connect with social media networks such as LinkedIn and twitter. These are persistent cookies which will be kept on your device until their expiration or earlier manual deletion.
Cookie consent and opting out
Disclosure of personal data
- Our subsidiaries or associated offices;
- Our suppliers and service providers to facilitate the provision of the Services, including couriers, translators, IT consultants and legalisation and other handling agents, webhosting providers, identity verification partners (in order to verify your identity against public databases), consultants, for example, in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;
- Public authorities to carry out acts which are necessary in connection with the Services, such as the Foreign Office;
- Foreign organisations to carry out acts which are necessary in connection with the Services, such as Embassies, Consulates and High Commissions;
- Professional organisations exercising certain public, governance and archiving functions in relation to the notaries profession, such as Chambers of Commerce, The Notaries Society and the Faculty Office;
- Subject to your consent, our advertising and marketing partners who enable us, for example, to deliver personalised ads to your devices or who may contact you by post, email, telephone, SMS or by other means;
- Successor or partner legal entities, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event relating to a Business. In the case of a merger or sale, your personal data will be permanently transferred to a successor company;
- Public authorities where we are required by law to do so; and
- Any other third party where you have provided your consent.
International transfer of your personal data
Retention of personal data
Security of personal data
Data subject rights
- Right to make a subject access request (SAR). Data subjects may request in writing copies of their personal data. However, compliance with such requests is subject to certain limitations and exemptions and the rights of other data subjects. Each request should make clear that a SAR is being made. You may also be required to submit a proof of your identity and payment, where applicable.
- Right to rectification. Data subjects may request that we rectify any inaccurate or incomplete personal data.
- Right to withdraw consent. Data subjects may at any time withdraw their consent to the processing of their personal data carried out by the Business on the basis of previous consent. Such withdrawal will not affect the lawfulness of processing based on previous consent.
- Right to object to processing, including automated processing and profiling. The Business does not make automated decisions. Profiling may be carried out for Business administration purposes, such as monitoring trends in user visits of our website, and in order to deliver targeted ads. The Business may use third party due diligence platforms which provide recommendations about data subjects by automated means. We will comply with any data subject’s objection to processing unless we have a compelling overriding legitimate ground for the processing, the processing is for the establishment, exercise or defence of legal claims or we have another lawful reason to refuse such request. We will comply with each valid opt-out request in relation to marketing communications.
- Right to erasure. Data subjects may request that we erase their personal data. We will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping the personal data, such as, our archiving obligations that we have to comply with.
- Restriction. Data subjects may request that we restrict our processing of their personal data in various circumstances. We will comply, unless there is a lawful reason for not doing so, such as, a legal obligation to continue processing your personal data in a certain way.
- Right to data portability. In certain circumstances, data subjects may request the controller to provide a copy of their personal data in a structured, commonly used and machine readable format and have it transferred to another provider of the same or similar services. To the extent such right applies to the Services, we will comply with such transfer request. Please note that a transfer to another provider does not imply erasure of the data subject’s personal data which may still be required for legitimate and lawful purposes.
- Right to lodge a complaint with the supervisory authority. We suggest that data subjects contact us about any questions or complaints in relation to how we process personal data. However, each data subject has the right to contact the relevant supervisory authority directly.
Terms and Conditions of Business
- FEES: I may in the case of straight forward matters agree with you beforehand a fixed fee. If however at the appointment the matter proves to be more complicated or there are more documents or people involved than you indicated or legalisation is required, I reserve the right to renegotiate my fee or agree to charge you at my hourly rate which at present is £250.00. In respect of extremely urgent work or work done outside ordinary office hours or at the weekend I reserve the right to vary the rate.
- DISBURSEMENTS: You are responsible for all payments which I make on your behalf. Typical examples are legalisation fees paid to the Foreign and Commonwealth Office and/or an Embassy, legalisation agents’ fees, Companies Registry fees, courier fees and special delivery postage charges. However, I shall not incur these expenses without first obtaining your consent to do so.
- V.A.T: I am currently not registered for VAT.
- PAYMENT: My charges are normally payable on presentation (usually at the meeting) by cash or by immediate BACS transfer. Notarised documents will not normally be released until all fees and disbursements have been paid in full.
- PROOF OF IDENTITY: Identification of individuals and proof of residential address is required. This is usually by way of a current passport, photo card driving licence or national identity card and a recent gas, electricity or other bill or bank statement. Exceptionally, other proof may be acceptable. If you act on behalf of a company, I will need to establish that it exists and that the signatory has authority to represent it. I generally conduct my own checks at the Companies House. In some cases I may ask you to produce a certificate of incorporation, good standing certificate or other similar evidence.
- RESPONSIBILITY: It is not my responsibility to give you legal advice concerning the document. My role is to be satisfied that you understand the content of the document and that you intend to be bound by it. You are advised to seek first the advice of your own independent legal or other competent professional adviser who practises in, or is skilled in the law of the jurisdiction to which the document will be sent. I do not give foreign law advice.
- WRITTEN TRANSLATION: In cases where I do not have knowledge of the language in which the document is written, official translations may be required before and/or after execution of the documentation.
- DOCUMENTATION TO BE PREPARED: I may need more than one appointment to finalise the matter, particularly if it is necessary for me to prepare all or some of the documentation.
- FOREIGN & COMMONWEALTH OFFICE AND/OR CONSULAR LEGALISATION: Some countries require a document to be legalised. This the process by which a state agency confirms that my seal and signature are those of an English notary. The Foreign and Commonwealth Office attach an apostille to the document. Sometimes the document then has to go to the London Embassy for the country to where the document will be sent. The Embassy will then attach its own certificate to the document. Your lawyer will probably advise you of the need for legalisation. If not, you should ask him about it. I shall be able to obtain the necessary legalisation and shall discuss with you time scale and whether we should use legalisation agents or couriers if speed is required. However, you can deal with legalisation yourself if you wish.
- RECORDS: At the end of the matter, I make a formal entry of the main details in my register and I keep copies of the notarised document and proof of identity in my protocol.
- LIABILITY: I carry professional indemnity liability cover of £1,000,000 which is the minimum level of cover specified by the Master of the Faculties. I therefore limit the level of my liability to you to £1,000,000 unless you are injured or die as a result of my negligence, in which case my liability is without limit.
- DATA PROTECTION: I use the information you provide primarily for the provision of my services to you and for related purposes including: updating and enhancing client records, analysis to help us manage my practice, statutory returns, legal and regulatory compliance.
- MONEY LAUNDERING: Notaries are obliged under the Money Laundering Legislation to take measures to protect against fraud and forgery. To ensure that I comply with this you acknowledge and agree that I may make all such enquiries as I deem necessary or appropriate in order to comply with my duty, and you will provide me with such documents and information as I may request. Your failure to do so will entitle us to terminate my engagement and cease acting for you forthwith.
- EQUALITY AND DIVERSITY: I am committed to promoting equality and diversity in all dealings with clients and third parties.
- THE RELEVANT LAW: The law which governs my contract with you is English Law and it is agreed that any dispute relating to my services shall be resolved by the English courts.
I sincerely hope that you have no cause for a complaint with the service you receive from me, but if you do, then you should note the following information:
- My notarial practice is regulated by the Faculty of the Archbishop of Canterbury:
The Faculty Office
1, The Sanctuary
Telephone number: 020 7222 5381
- If you are dissatisfied with my service, then please do not hesitate to contact me in the first instance.
- If we are unable to resolve matters between us then you may complain to The Notaries Society of which I am a member, which has a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
- In that case please write (but do not enclose any original documents) with full details of your complaint to:
Secretary of The Notaries Society
Old Church Chambers
23, Sandhill Road,
If you have any difficulty making a complaint in writing, please do not hesitate to call The Notaries Society for assistance.
- Finally, even if you have your complaint considered under the Complaints Procedure, you may at the end of that procedure or after a period of eight weeks from the date that you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are still not happy with the result: Legal Ombudsman PO BOX 6806 Wolverhampton WV1 9WJ Email: email@example.com Website: www.legalombudsman.org.uk
- If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaints process.